MBHS Medical Billing Services Privacy Policy
March 8th, 2026
PURPOSE AND SCOPE
This privacy notice (“Policy”) explains how MBHS Medical Billing and Health Care Services, together with its affiliates, subsidiaries, and parent entities (collectively, “MBHS,” “we,” “us,” or “our”), collect, use, and share information obtained from users through our website, www.mbhsglobal.com
, and other linked online platforms (collectively, the “Sites”). This Policy also applies to offline interactions, including visits to MBHS offices, attendance at MBHS events, or engagements with MBHS representatives where this Policy is provided.
This Policy does not apply to MBHS products with separate privacy agreements or to external websites linked from our Sites. MBHS cannot control third-party sites’ privacy practices, so reviewing those privacy policies independently is recommended.
MBHS acts as a service provider on behalf of healthcare organizations, in accordance with agreements that may include Business Associate Agreements (BAAs) under HIPAA. Your healthcare provider may maintain its own privacy practices regarding your information. MBHS is not responsible for their handling of your personal data.
SERVICES PROVIDED BY MBHS
MBHS, headquartered in the United States, delivers cloud-based healthcare solutions to hospitals, clinics, and ambulatory practices nationwide. Our offerings include:
Electronic Health Records (EHR) systems
Patient engagement tools
Revenue Cycle Management (RCM)
Medical billing, coding, and provider credentialing
For complete details, visit the About section on www.mbhsglobal.com
MBHS Communication Policy
MBHS emphasizes transparency, professionalism, and compliance in all communications, aligning with HIPAA standards and client preferences.
📱 Text Message Communication
MBHS strictly uses SMS for professional purposes only, never marketing.
Purposes:
Service updates for contracted healthcare providers
Internal staff communications
Examples:
Contracted client:
“Dear Dr. Krystal, your March billing statement is available in your portal. Please review and contact us if needed. —MBHS Team”
Staff reminder:
“Reminder: Team meeting tomorrow at 10 AM to discuss credentialing updates.”
Key Note: Marketing or unsolicited promotional messages are never sent via SMS.
✉️ Initial Provider Contact
MBHS does not send unsolicited marketing messages. Providers are contacted only after voluntarily filling the “Contact Us” form.
Consent via form submission:
“I consent to receive SMS from MBHS. Reply STOP to opt-out; Reply HELP for assistance; Message/data rates may apply; Frequency may vary.”
Important: SMS is not automatic at this stage; initial contact is always via phone.
Example Call:
“Hello Dr. Ralph, this is Maria from MBHS. Thank you for scheduling a consultation to learn about our RCM services. How may we assist you today?”
💬 Ongoing Client Communication
After contracting, MBHS uses RingCentral and SMS for service-related updates only.
Used for:
Billing summaries
RCM queries and support
Helpdesk inquiries
Examples:
SMS :
“Hi Dr. Shah, the coding issue flagged yesterday has been resolved. Please check your portal. —MBHS Team”
RingCentral:
“Reminder: Your quarterly report will be ready for review by Friday.”
All communications are strictly professional; no marketing messages are sent.
✅ Consent & Opt-Out Procedures
Consent Methods:
Verbal: Staff explain purpose, rates, and opt-out options.
Digital: Online form with consent statement for SMS after contracting.
Verbal Example:
Staff:
“MBHS provides SMS notifications for billing and service updates. Message/data rates may apply. Frequency will not exceed 100 messages/month. Reply STOP to unsubscribe or HELP for support. May we send you SMS notifications?”
Client:
“Yes, I agree.”
Staff:
“Thank you! A confirmation SMS will follow shortly.”
Digital Example:
“By submitting your phone number, you consent to receive SMS notifications from MBHS once contracted. Message/data rates may apply. Reply HELP for support or STOP to opt out.”
Opt-Out:
Reply STOP to any SMS to immediately stop messages.
Contract termination automatically halts all communications.
Example Confirmation:
“You have successfully opted out of SMS notifications from MBHS. For future support, contact us directly.”
💬 Verbal Consent for SMS Notifications
MBHS ensures compliance with carrier SMS policies through a structured verbal consent process.
Script:
Staff:
“Thank you for choosing MBHS Medical Billing. We provide SMS notifications for billing reminders, account updates, and service alerts. Message/data rates may apply. Frequency will not exceed 100 messages/month. Reply STOP to unsubscribe or HELP for support. Your number will not be shared for marketing. Full terms at www.mbhsglobal.com/sms-communications-policy
. May we send SMS notifications?”
Customer:
“Yes, I agree.”
Staff:
“Thank you! You’ll receive a confirmation SMS. Unsubscribe anytime by replying STOP.”
Additional Measure: SMS Consent Form outlines communication details, opt-out instructions, and message frequency.
🌐 How Website Forms Are Used
Purpose: To schedule demos or consultations. Providers control timing.
Process:
Form Submission → Call Only: Initial contact is via phone, no SMS.
Example:
“Hello Dr. Larry, this is Sara from MBHS. Thank you for submitting our form. Can we walk you through our services?”
Contracted Clients: SMS used strictly for work updates. No marketing messages.
Work-Related SMS Example:
“Hi Dr. Patel, your recent claims have been processed. Check your portal or contact us for assistance. —MBHS Team”
🔒 Privacy & Security Measures
HIPAA Compliance:
Encryption of all communications
Access restricted to authorized staff
Vendors (like RingCentral) follow HIPAA
Regular audits and annual staff training
Data Protection:
HIPAA-compliant secure storage
Strict confidentiality; data not sold or shared
Retention only as legally required
Transparent Communication:
Clear, consented communication only
Legitimate and professional purposes
Contact MBHS for Policy Questions:
Phone : +1-929-922-7175
Email : info@mbhsglobal.com
Mailing : MBHS Medical Billing, Attn: (Address)
Website : www.mbhsglobal.com
📊 Personal Data Collected
Identifiers: Name, email, IP
Customer records: Address, phone
Commercial info: Purchased services
Network activity: Website interaction
Professional info: Job title, employer
Geolocation: General or precise (with permission)
⚙️ Methods of Collection
Direct: Forms, surveys, service requests, visits
Automatic: Cookies, device info, IP, browser, device type
Other sources: Lead generation, partners, public sources
📌 How MBHS Uses Your Data
Provide services
Communicate billing and RCM updates
Improve website/service
Comply with legal obligations
❓ FAQs
Q1: How are website forms used?
To schedule demos or consultations. Calls only; no SMS until contracted.
Q2: Do you send marketing messages?
No. SMS is strictly work-related.
Q3: When is SMS used?
Only for contracted clients and work updates.
Q4: How is consent obtained?
Verbal or digital opt-in, strictly for contracted clients.
Q5: Can clients opt out?
Yes, reply STOP anytime. Communication halts immediately.
Q6: Are messages automated?
Not currently. Future automation will comply with RingCentral.
Q7: What campaigns are prohibited?
Loans, debt relief, political ads, or other prohibited content.
Q8: What happens if a contract ends?
SMS communication stops. Opt-out info remains available.
Q9: Is MBHS HIPAA-compliant?
Yes, full compliance for all communications and client information.